Terms of Business

General

1.1 All services of the LEGIT.si online store are provided in accordance with the Consumer Protection Act (ZVPot-UPB2) and on the basis of internationally recognized codes and recommendations of the Chamber of Commerce and Industry of Slovenia, by the company LEGIT d.o.o (business register number: 7140053000., Brnčičeva ulica 13, 1000 Ljubljana, Črnuče (hereinafter referred to as the "provider"), tax number SI52069869 with register entry number SRG2016/39005.

1.2 The customer or buyer (also the user) hereinafter refers to: a natural person, sole proprietor, individual, company or organization to which the provider offers services.

1.3 The terms of business apply to all services offered by the provider and address the rights of the user, the operation of LEGIT, and all legal or business relationships between the provider and the customer, under all terms of business.

1.4 A customer who wishes to make a purchase/rental on the LEGIT website or acquire the right to do so must register. The username is identical to their email address. The username and password, which the visitor receives by email upon confirmed registration, unambiguously identify the user and link them to the entered data. The user can change the password independently, but to change the username or email address, a change request must be sent to [email protected]. The user will be notified of the change by email.

Obligations of the provider and the customer

2.1 The data and information written on the LEGIT website are accurate. There may be an error in certain entries or information due to changes in the technology of the products on which our products work (computers, phones, consoles, etc.). If an entry is incorrect, please notify us. If you decided to make a purchase based on an incorrect entry, you can return the product.

2.2 The provider undertakes that the services will be performed with quality and within the agreed deadline.

2.3 The provider undertakes to always ensure the customer:

the identity of the company (name and registered office and register number)
contact details for fast and efficient communication (email, phone, etc.)
the essential characteristics of the goods or services (including after-sales services and warranties)
the availability of items in the offer (within a reasonable time)
the conditions of delivery of items or performance of the service (place, method and delivery deadline)
that all prices are clearly and unambiguously determined, it must be evident whether they already include taxes and transport costs
information on the method of payment and delivery
information on the time validity of the offer
information on the deadline within which it is still possible to withdraw from the contract, and the conditions for withdrawal (including if and how much
withdrawal from the contract costs the customer)
an explanation of the procedure in the event of a complaint (together with all information about the contact person or customer service department)

2.4 The entry of personal data upon registration and upon subsequent online purchase on the LEGIT website is required exclusively for the correct performance of services. The provider will never forward, rent, sell or otherwise trade your personal data. Likewise, your personal data will never be used in a way that you do not support or agree with.

2.5 Orders received by 8:00 (Central European Time) are treated as orders received on that day, so the deadline begins on that day. The agreed deadlines may change in the event of force majeure, such as a natural disaster, a prolonged power outage or prolonged internet disruptions.

Change of terms and consent

3.1 LEGIT reserves the right to change the general terms without prior notice. Changes take effect at the moment they are published and apply from that moment on. The general terms are always available via the store's website, and for any questions about changes to the general terms we are available via [email protected]

3.2 By using the services and registering in the online store, you agree that you are familiar with and fully agree to all the stated terms.

Offer of items or services

4.1 Due to online business, offers of items or services change frequently and quickly. In the event of an identified error or incorrect entry by the provider, LEGIT assumes responsibility for resolving the error or complaint.

4.2 Our offer also includes equipment rental, which you can easily rent via the LEGIT online store. When renting, the person who will collect the equipment must verify themselves with an identity card or driver's license. Verification can be done via email or in person at the LEGIT company location. If we assess that the rental could be risky, we reserve the right to cancel the rental and refund the money if payment has already been made. If you refuse verification, the order is cancelled. In the event of theft of the equipment, we reserve the right to forward all obtained documents, information and communications with the customer to the Police station.

4.3 If the renter returns the equipment damaged, in a different condition or incomplete (equipment components missing), the renter is charged for the damage or the cost of repair incurred to return the equipment to its original condition before the rental.

Ordering and purchase procedure

5.1 In the LEGIT online store, products are purchased exclusively online (via the internet). Submitted orders are considered final. In the event of an incorrect order or cancellation, the customer can correct or cancel their order only until they receive the email "Your order is completed!". After receiving this message, cancellation is no longer possible. In the event that LEGIT determines that it cannot fulfill the order under the stated conditions, the company reserves the right to reject the order and refund the purchase price (article 6.2, or the unavailability of products over a longer period of time, or the product's unavailability (EOL – end of life)). Rejection of the order by the provider may occur before receiving the notice "Your order is completed".

5.2 The purchase procedure is as follows:

The customer adds the desired product to the cart on the LEGIT website.
The customer is automatically redirected to the cart page where they see an overview of the ordered products.
The customer clicks the "Continue with order" button, which redirects them to the checkout page.
The customer fills in all required fields (First and last name, address, phone number, email address, coupon code) or logs into an existing account. A user account is not required for purchase.
The customer can choose between different payment methods (credit cards, cash on delivery, Paypal, personal collection)
Before completing the purchase, the customer must agree to the general terms of business and the privacy policy.
If the customer does not fill in all required fields, the system clearly warns them of this and marks the missing field.
After submitting the order, the customer receives confirmation of the accepted order by email.
If the customer has a registered LEGIT account, they can check the details and status of the order on the LEGIT website. Customers will also receive additional order information by email.
The provider reviews the order (checks the deadline and possibility of delivery of the ordered items). In some cases, the provider may also contact the customer by phone or email (verifying data, ensuring delivery accuracy, etc.)
Once the order is shipped, the customer receives a confirmation email with the status "Your order is completed", and the order changes to Completed and shipped. The message contains information on whom the customer can contact in the event of a delay in delivery, return of goods and in the event of a complaint ([email protected]).
Delivery time is linked to the partner performing the delivery (Pošta Slovenije, GLS or DHL) and in most cases takes 1-3 working days for Slovenia and Croatia, and 3-21 days for the rest of the world.

For goods that the provider does not have in stock in its own warehouse, they are exclusively dependent on delivery by the provider's supplier and on the time in which the provider's supplier can deliver the goods to the provider, and the provider keeps the customer informed of the delivery progress. If the delivery time is very long and the customer does not wish to wait, the customer can notify the provider, who will remove the item from the order and return any funds already paid to the customer, and, at the customer's choice, deliver the other items from the order or cancel the entire order. If the supplier does not confirm to the provider the availability of the ordered items no later than three months from the date of order submission, the provider may reject the customer's order on the grounds that the goods are not available. On the day of rejection, the customer's order ceases to be valid. The provider assumes no responsibility for damage that would arise due to longer delivery times or due to non-delivery of goods that the provider does not have in stock in its own warehouse.

Prices

6.1 All product prices in the LEGIT online store include VAT, unless expressly stated otherwise. Prices in the online store apply only to orders submitted through the online store and to cash purchases on delivery. The online price applies only to registered users, while for unregistered users the regular price according to the price list published in the store applies.

6.2 Prices apply at the moment the order is submitted and have no predetermined validity. Prices apply in the case of payment by the payment methods listed above, under the conditions listed above. The postage cost is €4 for Slovenia and Croatia. Shipping costs for other countries are calculated and shown in the cart and on the checkout page.

The purchase agreement between the provider and the customer is concluded at the moment the provider confirms the order, i.e. when the customer receives the email "Order confirmation". From that moment on, all prices and other conditions are fixed and apply to both the provider and the customer. Discounts, promotional codes, etc. cannot be combined. The credit balance of a registered user in LEGIT and all funds paid under proforma invoices do not accrue interest!

Withdrawal from the contract and complaints

7.1 The consumer has the right to withdraw from the contract within 14 days of receiving the goods (or after a signed contract or performed service). They must notify the provider of this with an unambiguous statement or via email/send a completed withdrawal form (download the withdrawal form, click me), without having to state a reason for their decision. The return period begins one day after the date of receipt of the goods, when the customer takes possession of the goods. The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. The goods must be returned to the seller no later than 14 days from the submitted notice of withdrawal from the contract (submitted form), and the seller must immediately refund the consumer all payments made. The refund of the purchase price is carried out by the same route as it was received, except in cases where the customer wishes a different refund method or a refund by the original method is not possible. We do not accept return shipments with unpaid postage costs! The refund is carried out within 14 days after the provider receives the returned goods. After the 14-day return period, the goods can no longer be returned.

The received goods must be returned undamaged and in unchanged quantity, except in cases where the goods are destroyed, lost, spoiled or their quantity has decreased through no fault of the consumer.

If the product is made to the customer's order or is customized according to the customer's measurements and wishes, withdrawal from the contract for this product is not possible.

The customer can exercise their rights based on a material defect if they notify the seller of the defect within two months from the day the defect was discovered. The seller is not liable for material defects on the goods that appear after two years have passed since the product was delivered or collected.

Security, protection of personal data and communication

8.1 The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the provider uses a 256-bit SSL certificate issued by an authorized organization. LEGIT, PayPal or Adyen ensure secure authorizations and transactions with credit cards. Credit card authorizations are carried out in real time with immediate verification of data with banks. We do not store credit card numbers or any data related to online payment.

We are committed to the permanent protection of all of the user's personal data. We will carefully protect the data you provide when registering and ordering goods.

The provider stores the IP addresses of all visitors to the LEGIT online store indefinitely, and for registered members also: first and last name, email, contact phone, primary address and delivery addresses, country of residence, time and date of registration, and the archive of communication with the provider. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informational material, offers, invoices) and other necessary communication.

The provider uses this data exclusively for carrying out orders (sending informational material, offers, invoices) and all other necessary communication with the customer.

The user's data will under no circumstances be handed over or sold to unauthorized persons. The user is also responsible for protecting personal data, namely by ensuring the security of their username and password and appropriate software (antivirus) protection of their computer.

8.2 The provider will contact the customer via means of distance communication, unless the customer expressly objects to this.

Advertising email messages will contain

a clearly presented sender of the message,
a clear and unambiguous designation of the message as an advertising message,
a clear designation of various promotions, campaigns and other marketing techniques,
a clear indicator of how to participate in them,
a clearly presented method of unsubscribing from receiving advertising messages.
If the customer states that they do not wish to receive any advertising messages, the provider will respect their decision and take it into account.

8.3 The online store user reviews and product reviews written by customers are part of the store's functionality. They are intended for the community of users. Any customer of the LEGIT online store can write an opinion, and the provider reserves the right to reject or delete offensive, inappropriate and useless opinions or contributions before final publication. By submitting an opinion or comment, the user expressly agrees to the terms of use and allows the provider to publish part or all of the text in all electronic and other media. The provider has the right to use the content for an unlimited time and for any purpose that is in the provider's business interest, including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that they are the owner of the material and moral copyright for the written opinions and comments, and that they non-exclusively and for an unlimited time transfer these rights to the provider.

Warranty and service

9.1 The warranty period begins on the day of delivery or collection of the ordered products. The warranty for the product is given by the manufacturer or importer, who is responsible for the warranty conditions. Via the LEGIT online store, you can only claim the warranty for products purchased in the LEGIT store.

The warranty for the product is evident from the enclosed warranty card. The warranty period does not apply to software! Consumables subject to constant wear (ribbons, developer units, batteries, etc.) are also excluded from the warranty. A product that breaks down during the warranty period is repaired or replaced no later than within 30 days; if this is not possible, at the customer's request it is replaced with a new and flawless one, or if that is not possible, the purchase price is refunded.

Products delivered for service outside the warranty period will, by agreement with the customer, be repaired or forwarded to an authorized service center as soon as possible. In this case, the customer assumes all repair costs (labor, material, delivery, etc.). Service work and material are charged according to the applicable price list or offer of LEGIT or the authorized service center. In the case of product replacement, the replacement is carried out after prior payment for these. The customer can collect their equipment only after prior settlement of all obligations.

You can find the warranty period for individual products in the detailed product descriptions. The general warranty for all products is 2 years, except for products where stated otherwise. The warranty does not apply to consumables and drinks. You can claim the warranty with the original invoice or a copy and the warranty card. You can deliver defective goods to the store's registered office or to an authorized service center. The warranty does not apply in the event of improper use, mechanical damage, service interventions by unauthorized persons, etc. If there is no warranty information, the item has no warranty, or the information is not currently known, the customer can contact the provider, who will provide up-to-date information.

After the warranty expires, we offer service in exchange for payment. You can obtain the cost or offer for repair via email or telephone support.

Payment options

10.1 By submitting an order in the LEGIT online store, the customer undertakes to settle the purchase price according to the selected payment method. The provider enables the following payment methods:

prepayment by direct bank transfer based on the sent invoice or offer (only selected countries, online price applies)*,
payment via PayPal (for payments via the online provider PayPal, the price is 3% higher due to the provider's costs),
cash on delivery directly to the post office (only some countries),
Adyen payment by credit card (MasterCard, Visa, Maestro, AE, Diners, etc.),

*For individual orders, we reserve the right to request payment by transfer to the LEGIT manager's account (by offer/proforma invoice, where the online price still applies).

10.2 The provider issues the customer an invoice on a durable medium, with itemized costs and instructions on how to withdraw from the purchase and return the items, if necessary and possible. The customer is obliged to check the correctness of the data on the invoice and notify the seller of any errors within eight days of receipt. Objections regarding the correctness of issued invoices submitted later are not taken into account! The purchase agreement (order with status Completed) is stored in electronic form on the provider's server and accessible to the customer at any time in their user profile (My profile). Upon purchase, the merchant is obliged to issue you an invoice.

Delivery

11.1 The provider will deliver the goods or service within the agreed deadline. The contractual partner for delivery of shipments is Pošta Slovenije d.o.o.*, GLS d.o.o. or DHL, but the provider reserves the right to choose another delivery service. In the case of collecting a shipment via a delivery service, be sure to sign the accompanying documents upon collection.

If the customer chooses to pay on delivery (available for some countries), they must pay the full cost of the delivered goods and the delivery cost directly to the delivery company. In some countries, the provider covers shipping costs for orders over €200. After delivery of the goods, the customer is responsible for visually inspecting the goods for possible damage – both on the packaging and on the products themselves. By purchasing and choosing delivery by the delivery service, the customer agrees that, for easier communication between the customer and the delivery service, the phone number provided upon purchase will be written on the delivery form.

All orders will be shipped within 1-5 working days after the order is submitted.

Pošta Slovenije d.o.o. and GLS enable payment in cash or with Mastercard, Maestro, Visa, Karanta and Diners Club Slovenija cards (Diners Club also in installments – Pošta Slovenije). When paying with certain credit cards via Pošta Slovenije, additional costs charged by Pošta Slovenije may arise.

Software

Some products have a software option or are software, which, after a successful order and payment, is accessible via the website legit.si.

The ID.LEGIT.SI terms are available in a separate document at the link and apply together with these general terms and the privacy terms.

Cookies

The personal data of our users is one of the areas to which we devote exceptional care. We ensure that all requirements are met and in some cases even exceeded, because your data and data security are our top priority.

The manager of the online store / website is, in accordance with the Personal Data Protection Act (ZVOP-1-UPB1), obliged to protect the personal data of its users.

For the purposes of the online store, the provider collects the following user data:

first and last name,
address,
email address (your username)
contact phone number
password in encrypted form,
and other data that users enter in the forms on the website.

We are not responsible for the accuracy of the data entered by users.

13.2 For the purposes of ensuring security, the IP addresses from which users access the website are also collected. Each user is assigned a session cookie at the start of their visit for identification and tracking of the shopping cart. Among other things, our website may store other cookies on your computer, such as: the user's identification number in encrypted form (to recognize the user on their next visit), item ratings (so you know which items you have already rated), and Piwik system cookies (analysis of website visits, hosted on our servers).

All of the mentioned data, except cookies, are stored permanently on the server. Session cookies are stored in the server's memory only for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the visitor's computer.

The provider may use the data in anonymized aggregate form for statistical analysis. The provider will under no circumstances forward the data to unauthorized persons. The delivery service will receive only the data necessary for successful delivery of the order (first name, last name, email address, phone number and the price amount in the case of payment on delivery). We will contact the user via means of distance communication – unless the user expressly objects to this.

13.3 Exceptional disclosure of personal data

The data we collect and process will be disclosed only if such an obligation is determined by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and enforcement of the legitimate interests of the LEGIT company.

13.4. Deletion, unsubscription and request for a printout of data

The user can always unsubscribe from receiving electronic marketing messages. The unsubscribe option will be clearly visible in the footer of every received email message ("Unsubscribe"). By clicking the link, the user will be unsubscribed from receiving further electronic marketing messages. Due to the nature of the website's functionality, the user will always receive an email in the event of a forgotten password request. Users can request the deletion of all data stored on the provider's server related to the email sender by sending "DELETE MY INFORMATION AT LEGIT" to [email protected]. Due to the nature of the website's functionality, we reserve the right to remove all of the user's data from the account (email, name/nickname, other data the user may enter in the profile) and replace it with an automatically generated email address and name that has no connection to and in no way indicates the user's name or email address. All other data is removed or automatically generated characters are entered.

13.5. Users can enter additional data in the profile, which is visible to the public, except in cases where stated otherwise.

All contact forms on the website serve only for communication and the entered data is not used for any additional use (for example: sending promotional email messages), except in cases where stated otherwise.

Any disputes related to your purchase will be resolved by the competent court in Ljubljana. We are not aware of any provider for out-of-court resolution of consumer disputes (click me). For additional information we are available at [email protected].

Additional information about privacy and cookies

The Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/2012), ZEKom-1, introduced new rules into the legal system regarding the use of cookies and similar technologies for storing information or accessing data stored on the user's computer or mobile device.

The privacy of our users is very important to us, so we strive to provide users with all information about the cookies we use on our website, in order to enable better operation of the website and a more pleasant user experience.

We will carefully protect all obtained information and data and use it exclusively for the purposes of providing services.

About cookies

All internet users already have many cookies from various websites stored on their computers, tablets or mobile phones. What's new is that with the new legislation (ZEKom-1), the informing and obtaining of visitors' consent for their use is changing.

What are cookies?

They are small text files that most websites store on the devices with which users access the internet, in order to identify the individual devices that users used when accessing. Their storage is under the complete control of the browser the user has – they can restrict or disable the storage of cookies as desired. Cookies are not harmful and are always time-limited.

Why are cookies necessary?

They are of fundamental importance for providing user-friendly online services. The interaction between the web user and the website is faster and simpler with the help of cookies. With their help, the website remembers the individual's preferences and experiences, thus saving time and making browsing websites more efficient and friendly.

Some concrete examples of cookie use:

for a better user experience of the website, we adapt the display of content to visitors according to past visits,
for storing choices when creating a shortlist of devices and offers and their comparison,
so that you are registered on parts of the website where registration is required,
for recognizing your device (computer, tablet, mobile phone), which enables the display of content to be adapted to your device,
for tracking visits, which enables checking the effectiveness of content display and the relevance of ads, and the constant improvement of the website,
they are essential for the operation of certain services (e.g. online banks, online stores and other forms of e-business, etc.)
easier and faster sending and storing of cart content.

Disabling cookies

You decide whether to allow the storage of cookies on your device. You can control and change cookie settings in your web browser.

LEGIT account and cookies

Please note that if you use our third-party provider features, such as Google Login, you will load cookies from that third-party provider so that the functionality can work.

Cookies are created when the user / customer uses the website's account options (by clicking the Login or Registration button) or adds products / a product to the cart (by clicking the Add to cart button), and these cookies are necessary for the technical functionality of the website; the user accepts these cookies by clicking the button. Third-party provider cookies (necessary for technical functionality) can be created by clicking the third-party provider's links / buttons (for example: payment with PayPal or the Google Login button), we offer only secure and trustworthy third-party provider solutions! Once an order is created, we may load some additional cookies to measure advertising effectiveness.

Cookies you will find on our website:

Plausible (anonymous analytics and website performance hosted at LEGIT)
Woocomerce (stores cart content and enables the store to work)
Cloudflare (Cloudflare protection and faster data transfer).
Essential cookies (PHP is required for online operation).
WordPress (for the purposes of logging into the account and website operation).
Google cookies (login, advertising performance and bot protection/ReCaptcha).